Terms of Service

1. Acceptance of Terms

By accessing or using VendBase ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

VendBase is a platform for mobile vendors (coffee carts, food trucks, and similar). The Service provides menu management, booking management, event coordination, and QR-code-based guest ordering.

3. User Roles

The Service supports three types of users:

• Operators — Business owners who manage menus, bookings, events, and settings.
• Clients — Event planners who browse businesses and submit booking requests.
• Guests — Event attendees who scan a QR code to place orders. No account is required.

4. Accounts

Operators and Clients must create an account with a valid email and password. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us immediately of any unauthorized use.

5. Payments

Payment processing is handled by Stripe through Stripe Connect. By using payment features, you also agree to Stripe's Terms of Service. VendBase does not store credit card numbers directly. Operators are responsible for the accuracy of pricing on their menus.

6. Bookings

Booking requests submitted through the platform are not guaranteed until confirmed by the Operator. Bookings follow a status workflow (pending, reviewed, quoted, confirmed) and may be cancelled by either party at any stage prior to confirmation. Cancellation policies are set by individual Operators.

7. Content

You retain ownership of content you upload (menus, images, business descriptions). By uploading content, you grant VendBase a non-exclusive, worldwide license to display it on the platform as needed to operate the Service. You must not upload content that is unlawful, offensive, or infringes on third-party rights.

8. Prohibited Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to any part of the Service
• Scrape, crawl, or use automated means to access the Service without permission
• Impersonate another person or entity

9. Termination

We may suspend or terminate your account at any time for violation of these Terms or for any other reason at our discretion. You may delete your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or secure.

11. Limitation of Liability

To the fullest extent permitted by law, VendBase shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount you paid to us in the twelve months preceding the claim.

12. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

13. Changes to Terms

We may update these Terms from time to time. We will notify registered users of material changes via email. Continued use of the Service after changes constitutes acceptance of the updated Terms.

14. Contact

If you have questions about these Terms, contact us at support@vendbase.app.